Frequently Asked Questions

Find what you need in our searchable FAQ.

When I print a webpage or web document to the library's printers, it just comes out as a blank sheet of paper with nothing on it. I've tried using several different ways of printing from the browser, but nothing is working. How do I print this correctly?

3147 views   |   81   83   |   Last updated on May 01, 2013    blank page

One way to print what you see on the screen more reliably in both Firefox and Internet Explorer is to select the option at the top of your webpage titled, "Convert Page to Adobe PDF" and then...... read more


How can I print an unofficial transcript?

1027 views   |   83   93   |   Last updated on May 08, 2013    printing unofficial transcript

If you have tried printing unofficial transcripts through Appalnet  and you get blank pages printing out here is the solution:Open up Mozilla Firefox or Internet Explorer and go to ASU's banner...... read more


I can't log into my account

1025 views   |   85   82   |   Last updated on Aug 06, 2014    library account account log in

If you are off campus and trying to log into 'My Account,' or a library database (this includes the catalog), you can use your real last name (not your user ID) and banner number.  You can find...... read more


What is the password to log in to NC LIVE?

998 views   |   92   87   |   Last updated on Jun 03, 2013    NC LIVE password

If you are affiliated with Appalachian, all the NC LIVE databases are available through our website--off campus you'll be prompted to log in.NC LIVE databases are open to any North Carolina...... read more


Do I have any library fines?

984 views   |   85   83   |   Last updated on May 09, 2013    library fines fines

You can find fines information within "My Account"  which is a link in the library homepage banner - top right. Here is the link -  https://wncln.wncln.org/patroninfo~S2 Enter your real name...... read more


Is the library open? What are the library's hours?

973 views   |   85   94   |   Last updated on Jun 25, 2013    hours digital media studio special collections

You can check the library's hours anytime from the top right of our homepage, here:Looking for the hours of the Music Library, the Special Collections (Appalachian Collection, Stock Car Racing...... read more


How do I get a job at the library?

971 views   |   84   96   |   Last updated on Feb 25, 2013    employment job

 Student employment information ... read more


How do I use the scanners to scan a document (picture, graph, drawing, etc.)?

937 views   |   87   82   |   Last updated on May 08, 2013    instructions scanners how to

Using the scanners on the first floor, behind the central service desk:Scanning a document and creating an Adobe Acrobat X Pro1. Place your document in the scanner.2. Choose File > Create > PDF...... read more


I live in Apex (near Raleigh). As a graduate student at Appalachian, can I also check out books at NC State University?

935 views   |   90   98   |   Last updated on Mar 01, 2013    check out NC State schools borrow books

Yes. Make sure to have you ASU id with you. Details of the agreement:http://www.northcarolina.edu/academics/ulac/coop_agreement.htm... read more


It says that I have not returned two books, but I returned them two days ago, when they were due. Will I be charged?

917 views   |   93   84   |   Last updated on May 01, 2013    check out fines renew

Call the circulation desk at (828) 262.2818, or use the email form on the right and ask us to renew the items so that overdues do not accrue.  Ask that the status of the books be changed to...... read more


When looking through the web to find a publication, I have seen that is present in your library. I wondered if it was possible to have a photocopy of the publication--of course for a fee. Can you do that for me?

895 views   |   85   88   |   Last updated on May 01, 2013    interlibrary loan

In order to request an item from our Library, you should use the InterLibrary Loan services at your local library.... read more


I am a distance education student and want a book mailed to my house--how do I do that?

891 views   |   98   94   |   Last updated on Oct 03, 2013    books mail DE Distance Learner distance education

http://guides.library.appstate.edu/content.php?pid=519932&sid=4280722... read more


Where did my file go!? I saved it but now I can't find it!

882 views   |   72   83   |   Last updated on May 08, 2013    lost file find file

By default when you download or open anything from the internet and click 'save' it will be saved to a temporary folder. It often gets saved in this location:...... read more


Where can I check out cameras, microphones, and tripods?

869 views   |   45   45   |   Last updated on May 06, 2013    check out microphones tripods cameras

The Digital Media Studio (room 355) has the following equipment available for check-out: Digital Cameras Panasinic Lumix (10 Megapixel)Video Cameras Flip Video Ultra HD Video Camera (batteries not...... read more


How do a cite my paper in Chicago (Turabian), MLA, APA, or other style? How do I format my paper? How do I get help writing or editing my assignments?

852 views   |   83   78   |   Last updated on May 10, 2013    writing citations help citation styles

The best resource for all of the above is probably the University Writing Center on the library's lower level, located just behind the DVDs. They can assist you with any type of writing at any...... read more


How do I set hanging indents in Word?

849 views   |   84   84   |   Last updated on May 08, 2013    word hanging indent

In a hanging indent, the second and subsequent lines of a paragraph are indented more than the first line. Common uses for the hanging indent are resumes and bulleted and numbered lists.Select the...... read more


Can I renew my books online?

837 views   |   82   81   |   Last updated on May 01, 2013    renew

YES, you can. Log into your account to do so. Use your real last name (not your user ID) and your Banner ID number. You can access your account here on the Library's homepage: ... read more


I am an alum--can I check out a book? Or I just live in the area--can I check out materials?

834 views   |   93   86   |   Last updated on Jun 25, 2013    community user alum alumni check out

YES, you can get a community user card for $10, good for a  year.the details are here:Community Borrower's Card | Borrowing Privileges... read more


How do I get help?

823 views   |   79   80   |   Last updated on May 06, 2013    get help help

Click on 'Get Help' from our homepage or use the links on the right to call, email, text, chat, or speak with us in person. Technology help is available on the first floor of the library, by chat...... read more


Is there a fax machine (or a scanner) in the library?

815 views   |   96   78   |   Last updated on Jun 27, 2013    fax machine scanners

Yes, the library provides a mediated fax service at the Lower Level (IMC) Service Desk. It is $1/page up to $5 dollars.The incoming fax number is 828-262-7553 (Fall/Spring) and 828-262-7217...... read more


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