Frequently Asked Questions

Find what you need in our searchable FAQ.

How can I print an unofficial transcript?

10855 views   |   81   92   |   Last updated on May 08, 2013    transcript unofficial printing

If you have tried printing unofficial transcripts through Appalnet  and you get blank pages printing out here is the solution:Open up Mozilla Firefox or Internet Explorer and go to ASU's banner ...... read more

How do I use the scanners to scan a document (picture, graph, drawing, etc.)?

9720 views   |   86   81   |   Last updated on May 08, 2013    scanners how to instructions

Using the scanners on the first floor, behind the central service desk:Scanning a document and creating an Adobe Acrobat X Pro1. Place your document in the scanner.2. Choose File > Create > PDF ...... read more

When looking through the web to find a publication, I have seen that is present in your library. I wondered if it was possible to have a photocopy of the publication--of course for a fee. Can you do that for me?

9669 views   |   83   87   |   Last updated on May 01, 2013    interlibrary loan

In order to request an item from our Library, you should use the InterLibrary Loan services at your local library.... read more

When I print a webpage or web document to the library's printers, it just comes out as a blank sheet of paper with nothing on it. I've tried using several different ways of printing from the browser, but nothing is working. How do I print this correctly?

9306 views   |   79   83   |   Last updated on May 01, 2013    blank page

One way to print what you see on the screen more reliably in both Firefox and Internet Explorer is to select the option at the top of your webpage titled, "Convert Page to Adobe PDF" and then ...... read more

How do I get a job at the library?

9261 views   |   83   95   |   Last updated on Feb 25, 2013    job employment

 Student employment information ... read more

It says that I have not returned two books, but I returned them two days ago, when they were due. Will I be charged?

9185 views   |   91   83   |   Last updated on May 01, 2013    check out renew fines

Call the circulation desk at (828) 262.2818, or use the email form on the right and ask us to renew the items so that overdues do not accrue.  Ask that the status of the books be changed to ...... read more

Is there a fax machine (or a scanner) in the library?

9136 views   |   95   77   |   Last updated on Jun 27, 2013    scanners fax machine

Yes, the library provides a mediated fax service at the Lower Level (IMC) Service Desk. It is $1/page up to $5 dollars.The incoming fax number is 828-262-7553 (Fall/Spring) and 828-262-7217 ...... read more

What is the password to log in to NC LIVE?

9089 views   |   90   86   |   Last updated on Jun 03, 2013    NC LIVE password

If you are affiliated with Appalachian, all the NC LIVE databases are available through our website--off campus you'll be prompted to log in.NC LIVE databases are open to any North Carolina ...... read more

I live in Apex (near Raleigh). As a graduate student at Appalachian, can I also check out books at NC State University?

9084 views   |   89   97   |   Last updated on Mar 01, 2013    check out NC State schools borrow books

Yes. Make sure to have you ASU id with you. Details of the agreement: read more

Is the library open? What are the library's hours?

8949 views   |   83   94   |   Last updated on Jun 25, 2013    hours special collections digital media studio

You can check the library's hours anytime from the top right of our homepage, here:Looking for the hours of the Music Library, the Special Collections (Appalachian Collection, Stock Car Racing ...... read more

I am a distance education student and want a book mailed to my house--how do I do that?

8939 views   |   96   94   |   Last updated on Oct 03, 2013    Distance Learner DE books distance education mail read more

I am trying to find out who cited a particular author or particular author's work. How can I do that?

8732 views   |   89   85   |   Last updated on May 01, 2013    cited cited reference

You have several tools available that can help you with this. The best may be the database Web of Science's 'Cited Reference Search' tool, but ScienceDirect, Google Scholar, Google Books (search ...... read more

How do a cite my paper in Chicago (Turabian), MLA, APA, or other style? How do I format my paper? How do I get help writing or editing my assignments?

8643 views   |   83   76   |   Last updated on May 10, 2013    writing citations help citation styles

The best resource for all of the above is probably the University Writing Center on the library's lower level, located just behind the DVDs. They can assist you with any type of writing at any ...... read more

Do I have any library fines?

8624 views   |   82   83   |   Last updated on May 09, 2013    fines library fines

You can find fines information within "My Account"  which is a link in the library homepage banner - top right. Here is the link - Enter your real name ...... read more

I am an alum--can I check out a book? Or I just live in the area--can I check out materials?

8595 views   |   91   85   |   Last updated on Jun 25, 2013    community user check out alumni alum

YES, you can get a community user card for $10, good for a  year.the details are here:Community Borrower's Card | Borrowing Privileges... read more

How do I set hanging indents in Word?

8469 views   |   83   83   |   Last updated on May 08, 2013    word hanging indent

In a hanging indent, the second and subsequent lines of a paragraph are indented more than the first line. Common uses for the hanging indent are resumes and bulleted and numbered lists.Select the ...... read more

Where did my file go!? I saved it but now I can't find it!

8232 views   |   70   83   |   Last updated on May 08, 2013    file find lost file

By default when you download or open anything from the internet and click 'save' it will be saved to a temporary folder. It often gets saved in this location: ...... read more

How do I get help?

8192 views   |   77   80   |   Last updated on May 06, 2013    help get help

Click on 'Get Help' from our homepage or use the links on the right to call, email, text, chat, or speak with us in person. Technology help is available on the first floor of the library, by chat ...... read more

I can't log into my account

8035 views   |   84   80   |   Last updated on Aug 06, 2014    library account log in account

If you are off campus and trying to log into 'My Account,' or a library database (this includes the catalog), you can use your real last name (not your user ID) and banner number.  You can find ...... read more

Can I renew my books online?

7969 views   |   80   80   |   Last updated on May 01, 2013    renew

YES, you can. Log into your account to do so. Use your real last name (not your user ID) and your Banner ID number. You can access your account here on the Library's homepage: ... read more

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